London Expert Lunch

14 October 2026- RESTAURANT KOL LONDON / 1 MICHELIN-STAR

London Expert Lunch

Upgrading to Unstoppable AI

AI LOYALTY CX GAMIFICATION NEXT-GEN BANKING CUSTOMER JOURNEY DIGITAL BANKING RETENTION FINANCIAL INNOVATION ENGAGEMENT DIGITAL TRANSFORMATION AI LOYALTY CX GAMIFICATION NEXT-GEN BANKING CUSTOMER JOURNEY DIGITAL BANKING RETENTION FINANCIAL INNOVATION ENGAGEMENT DIGITAL TRANSFORMATION

Secure your access

Join Loyalty Circle

Join a community shaping what comes next in loyalty.
Exchange ideas and real-world experiences with senior loyalty and marketing leaders, gaining fresh perspectives through a focused conversation led by leading loyalty consultants and technology experts.

Game plan

12:00 - 12:10 Welcome

12:10 - 12:45 Before agentic loyalty: what you need to keep in mind to turn it into your advantage

Talking points

Where AI in loyalty delivers real ROI today, and why most programs only scratch the surface.
What changes when personal AI agents shop on members’ behalf, and whether your program is built to be chosen.
How to design loyalty for two audiences: rational AI agents and human members.

12:45 - 14:00 Lunch & Networking

14:00 - 14:30 Coffee, delicacies & final discussions

The Guest List

Connect with senior leaders, executives, and decision-makers driving loyalty and customer experience at industry-leading brands. An unparalleled opportunity to network and build meaningful relationships with the visionaries shaping the next chapter of customer loyalty.